Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
May I know if you have already setup the Twitter Card Type in Rank Math > Titles & Meta > Global Meta
If it’s already set to Summary Card with Large image, can you also provide the URL in the designated Sensitive Data section below?
It is completely secure, and only our support staff has access to that section.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Upon checking the source I am seeing that the settings are correct. https://i.rankmath.com/3WTffU
Checking your featured image I see that the size are not correct. https://i.rankmath.com/0cpCVd
Twitter has a requirement for displaying images where you can refer to here:
https://developer.twitter.com/en/docs/twitter-for-websites/cards/overview/summary-card-with-large-image
I found a tool where you can manually crop your images to 2:1 ratio.
https://croppola.com/
I hope this resolves your issue.
I have changed the size of the image as suggested by you (2:1) but still facing the same problem. you can check the feature image of the article mentioned below.
https://nextbuy.in/advantages-and-disadvantages-of-using-a-fitness-band/
Hello,
Upon checking your website’s page source, it seems that one of your other plugins or your current theme is generating another OG and Twitter meta tags which cause to display only the summary card. Please see the screenshot attached in the Sensitive Data section.
Can you please conduct a plugin/theme conflict test and see if you can find which plugin or theme causing the duplicate meta tags?
Follow this guide to do so:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let me know how it goes. We are looking forward to helping you.
i have installed and activate the health check plugin and follow all the instructions, but nothing happend. please do something.
Hello,
Thank you for following up.
We want to investigate the issue further, but the access URL for your admin dashboard has already expired. Could you please check?
Thank you, and looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
I’ve checked your site and ran the conflict test, and it seems that your theme is generating the extra meta tags that contain <meta name="twitter:card" content="summary" />.
Please refer to the screenshot in the sensitive data section. You can see the left source code when your theme is set to the default that it shows the meta correctly. On the right part is when your theme is enabled, and all your plugins are disabled.
In this case, you would need to get in touch with your theme developer about how to disable these auto-generated meta tags to avoid duplication issues and fix the Twitter Card type with your posts.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
