Hello,
Thank you for keeping in touch with us and we deeply apologize for the issue you are experiencing.
For us to further check this ASAP, please renew the temporary WordPress admin login and provide your FTP login as well. If you are not sure about the FTP, you can go ahead and contact your hosting provider for that.
We are looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.