Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address. Could you please confirm if you have purchased the PRO version with the same email address registered on your account?
Please also search and forward a receipt from FastSpring.com so we can locate your account.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information, and sorry for the delay.
We have checked your transaction, and it seems that you have made the purchase from the email address I’ve attached in the sensitive data section.
Could you please confirm if you would like us to merge your two accounts?
Thank you, and looking forward to your update.
Yes Thank you I didn’t know that, nothing was referred to as using a certain account email to purchase the upgrade. Maybe you should add that as a requirement or some kind of clarification. I would not have done that had I known it was going to create a second account.
Hello,
Thank you for the update, and sorry for the delay.
We have initiated the merge of your accounts and should reflect on your account shortly.
I’ve noted your feedback about the upgrade process notification. With that being said, there are existing feature requests, so I’ve added your vote to our internal suggestions lists. If your suggestions are something that we’re able to introduce, I’ll be sure to let you know.
We apologize again for the inconvenience, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Thank you.
Thank you for taking care of this. Even if it’s just a note it would nix a lot of confusion for the customer plus save you guys a lot of unnecessary work.
Hello,
Thanks for your reply.
We would notify you of any developments on the matter.
If you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
