Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO purchase. If you have purchased Rank Math PRO but it still shows as "License: FREE" when you try to download it, there might be a mismatch between the email address associated with your PRO account and the one on your FREE account.
To resolve this, please log into your Rank Math account and download Rank Math PRO from your dashboard. If it’s not available, it’s possible that you upgraded to PRO using a different email address. In that case, you need to contact our support team to merge both accounts or change the email connected to the PRO account.
You can reach out to our dedicated support team by visiting our support page. They are available 24/7, 365 days a year and will assist you in resolving this issue promptly.
If you need further assistance or have any other questions, feel free to ask. Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Where Is My Rank Math PRO License Key?
Hi, I am using same email id which used to purchase and i got invoice of the purchage and i am using the mail id but still showing “License: FREE” and when i check invoice section then there showing invoice of purchage.
Kindly check and solve this issue.
Could i need to share invoice id and mail id ?
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/
Once done, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
If the issue persists, please do let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
