Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve already shared your issue with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this issue.
Thank you.
Hello,
Thank you so much for your patience.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need the invoice containing the order number so we can query it in our system. (RANKMATH24XXXX-XXXX-XXXXXX).
If you can’t find the invoice receipt, please share the last 4 digits of the card you used to purchase the subscription.
Looking forward to helping you.
You authorised a payment of $83.88 USD to Bright Market LLC dba FastSpring (d********@f*************)
View or Manage Transaction
This purchase will appear as a pending transaction until Bright Market LLC dba FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.
Transaction ID
57X5162718620102R
Transaction date
26 Oct 2024
Seller
Bright Market LLC dba FastSpring
d********@f*************
+1 877-327-8914
Instructions to seller
You haven’t entered any instructions.
Description Unit price Qty Amount
Rank Math PRO $83.88 USD 1 $83.88 USD
Content AI Starter $0.00 USD 1 $0.00 USD
Subtotal $83.88 USD
Total $83.88 USD
Sent to d********@f*************
Sent from s*******@h**********
The amount shown above may not be the final payment amount. If the seller completes the transaction and the final amount is greater than the above, we’ll send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.
Funding sources used (total)
Nationwide x-4324 £67.51 GBP
If the funding source above doesn’t work, we’ll use Visa-8719.
Currency conversion
PayPal’s conversion rate: 1 GBP = 1.2425 USD
This rate includes a currency conversion fee.
E-money issued in GBP and then converted to USD.
Hello,
It looks like the purchase is done from i***@m***********************
Please login to that account or attempt a password reset from https://rankmath.com/my-account/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
