Subscription Renewal

#1094480
  • Resolved Where Are Those Morgans

    3 weeks, 3 days ago

    Rank Math free

    Hi RankMath Team,

    Hope all is well.

    The site I have RankMath PRO on was crushed by HCU and I haven’t worked on it for a few years. I can’t justify spending any money on the site at all, so I removed the site from RankMath PRO (connected websites and subscriptions) last week before it renewed for another year – but it still renewed this morning.

    I thought by removing the site from connected websites and subscriptions it would downgrade me to RankMath (without PRO) until I have time to to get back on the site – at which time I would upgrade again.

    Could you please refund me the charge that has gone through today and explain how I downgrade to the regular version of Rank Math for the time being?

    I’d also like to say I like what you guys are doing. I find the emails you send with videos and tips far more helpful than Yoast. Keep them coming!

    Thanks very much in advance,
    Mark

Viewing 5 replies - 1 through 5 (of 5 total)
  • Princess

    3 weeks, 3 days ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We don’t see any subscription on this account.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    Where Are Those Morgans

    3 weeks ago

    Rank Math free

    Hi Princess,

    Thanks so much for getting back to me.

    I’ve got screenshots of the renewal order email and the transaction in my bank account. How do I attach screenshots to this thread?

    My order reference is: RANKMATH250831-4492-42251B

    I can send through the screenshots if you need them and let me know how to attach. I also don’t know how to use fastspring.com – just looked at the site and can’t see anywhere to find a receipt?

    Must have set my other website email as the account – c******@b*********************. Sorry!

    Please let me know what I need to do next to get this resolved, and thanks for understanding – I appreciate it.

    Mark

    Reinelle

    2 weeks, 6 days ago

    Hello,

    Thank you for your patience.

    We have found the subscription with the Order ID you have provided.

    As requested, we have initiated a refund for your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Hope that helps.

    Where Are Those Morgans

    2 weeks, 2 days ago

    Rank Math free

    Hi Reinelle,

    Thanks very much for the update and for issuing the refund.

    I hope to renew the PRO account once getting my site back up and running properly in the future.

    Cheers,
    Mark

    Rakibuzzaman Siam

    2 weeks, 2 days ago

    Hello,

    We are glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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