Subscription renewal

#879449
  • Resolved Cyrus

    1 year, 4 months ago

    Rank Math free

    Dear Team,

    I hope this message finds you well.

    I am reaching out to inquire about an issue with my account renewal. It appears that I am no longer able to renew my subscription, and upon checking, my current subscription seems to have been removed.

    Could you kindly provide guidance on how I can proceed with renewing my subscription? I would appreciate your assistance in resolving this matter at your earliest convenience.

    Thank you for your attention to this issue, and I look forward to your response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your subscription renewal. To renew your subscription, please log in to your Rank Math account and navigate to the Rank Math Dashboard → Subscriptions section. From there, you should be able to see your current subscription status and options for renewal.

    If your subscription has indeed been removed, you may need to purchase a new subscription based on your requirements. If you encounter any difficulties during this process, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this matter.

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    There is no option to renew manually at this time.

    However, as your subscription is already expired, you’ll have to purchase a new subscription from here: https://rankmath.com/pricing/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Subscription renewal’ is closed to new replies.