Subscription Renewal

Hello,

We apologize for the issue you are facing with your subscription renewal. To renew your subscription, please ensure that your payment method supports the following:

• Payments in USD $
• Supports subscription-based payments
• You are not using a prepaid card
• International payments are turned on
• Your IP is not a Proxy, or you are using any VPN or hosting service

If everything is in order and you still encounter issues, we recommend trying a different payment method, such as a credit card. Additionally, you can contact your bank to inquire about any blocks on the payment.

If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this to our attention!

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

FastSpring, our payment processor, automatically tries to charge your payment method on the due date and then 1, 3, and 5 days after a declined rebill/payment failed.

There is no option to renew manually at this time.

Has it been more than 5 days since your subscription expired?

If it has not please ensure that your payment method has enough money, including VAT/Tax, to cover the renewal to avoid any issues upon renewing your subscription.

If however, your subscription has expired over 5 days, you will need to purchase a new subscription from: https://rankmath.com/offer/

Don’t hesitate to get in touch if you have any other questions.

Thanks.

Hello,

We appreciate your query and we would love to address it.

This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.

For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/

It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.

With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.

Looking forward to helping you.

Hello,

We have notified the billing department and they will soon respond with an update for you.

Please don’t hesitate to let us know if you have any other questions.

Thank you for choosing Rank Math