Subscription paid and bought but not added

#1000963
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  • RankBot

    6 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math subscription not being added to your WordPress site. It seems that your website may not be connected to the correct Rank Math account associated with your PRO license.

    To resolve this, please follow these steps:

    1. Log into your Rank Math account and check if your website is listed under the Websites section. If you see a message saying No connected websites found, it indicates that your website is not connected to your Rank Math account.
      No connected websites found with Rank Math account

    2. If your website is not connected, navigate to your WordPress Dashboard and go to Rank Math SEO → Dashboard → Help. If it shows as connected, select Disconnect Account to reconnect your website with the correct Rank Math account.
      Choose Disconnect account

    3. After disconnecting, click the Connect Now button and ensure you select the correct Rank Math account associated with your PRO license.
      Click Connect Now in Rank Math

    4. Finally, click the OK, ACTIVATE NOW button to complete the connection.
      Activate Rank Math license

    If you continue to experience issues or if your website URL is different from what you provided, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    5 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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