Subscription not showing in the account

#1077759
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 months ago

    Hello,

    We apologize for the issue you are facing with your subscription not showing in your account and the upgrade process. Here are a few steps you can take to troubleshoot this issue:

    1. Check Your Rank Math Subscription: Log in to your Rank Math account and navigate to the Subscriptions section in the left sidebar. This will show you the current status of your subscription.
      Rank Math Subscriptions

    2. Ensure Your Website is Connected: Make sure that your website is connected to the correct Rank Math account. You can verify this by checking the Websites section in your Rank Math account area. If your website is not listed, you may need to reconnect it.
      No connected websites found with Rank Math account

    3. Reconnect Your Website: If your website is not connected, navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help, and choose Disconnect Account. After that, click the Connect Now button to reconnect your website with the correct account.
      Click Connect Now

    If you have followed these steps and are still experiencing issues, please reply to this ticket with more details about your situation, including any error messages you may be receiving, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Pembroke Lane

    2 months ago

    Rank Math free

    Website is connected but Subscription is not showing, I have received order receipt and its paid.

    Pembroke Lane

    2 months ago

    Rank Math free

    Order number
    RANKMATH250801-1291-35296

    Adetayo

    2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We found your subscription under a different email address. [moved to sensitive data section]

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Subscription not showing in the account’ is closed to new replies.