subscription not reocurring

#305537
  • Resolved Sim

    3 years, 2 months ago

    Rank Math free

    Hi,

    I had a subscription for rank math pro and subscribed for what I believed was a reoccurring subscription as soon as rank math pro was released.
    Today my site didn’t update and on checking it looks like the subscription has been cancelled even though I didn’t do this.

    Can I get the subscription reinstated at the price I paid (If I had known this was to be cancelled or stopped then I would of course taken advantage of Black Friday and other deals you have sent out with the bette pricing).

    many thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    3 years, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    The subscription was likely canceled due to failure to pay the fee for this year.

    In this case, what we recommend is that you make the new purchase through our website here: https://rankmath.com/pricing

    The price of the subscription is still the same one that you paid originally in November last year.

    Don’t hesitate to get in touch if you have any other questions.​​​​​​​

    Sim

    3 years, 2 months ago

    Rank Math free

    Hi Miguel,

    I still have the PayPal subscription active so I am not sure why this has been cancelled or the fee not paid.

    Rank Math

    3 years, 1 month ago

    Hello,

    It seems like that the subscription agreement was canceled on PayPal’s end:
    pp agreement

    But we can see you made another payment.

    Can you please follow this guide to reconnect your website and try updating the plugin?
    https://rankmath.com/kb/website-not-shown-in-account/

    Here is your login link:
    https://rankmath.com/my-account/?uid=401834&altoken=75f39bf6302daab69534f665412474f9

    Looking forward to helping you. Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘subscription not reocurring’ is closed to new replies.