Subscription not linked with account

#385590
  • Resolved Nicholas Pleschko

    3 years, 10 months ago

    Rank Math pro

    Good morning, I’ve just bought a subscription (order number RANKMATH220503-1490-65119), but I do not have access to the downloads of the Pro plugin or my RankMath account. Could you please help out and make sure my RankMath account associated with my email address f***************@o************** is correctly linked with the Pro subscription?
    Thanks and best regards,

    Falko Burghausen

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 10 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We were not able to find the order with the order ID that you shared. Please share the receipt that you must have received from FastSpring. You can also share the last four digits of the card that you have used and the last name of it so we can locate your order.

    Looking forward to helping you.

    Nicholas Pleschko

    3 years, 10 months ago

    Rank Math pro

    Hello,
    thanks for the response. You can find the invoice screenshots here:
    https://ibb.co/gmpZk0b
    https://ibb.co/0nhS449
    The last four digits on the card are 7964, the name on the card is Tobias Wolf.

    Best regards,
    Falko Burghausen

    Mladen

    3 years, 10 months ago

    Hello,

    Sorry for the inconvenience.

    We have located your purchase and fixed the issue. Please check.

    Thank you!

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Subscription not linked with account’ is closed to new replies.