Hello,
We apologize for the issue you are facing with your Rank Math subscription not being detected. It seems that your account may not be properly connected to your PRO subscription.
To resolve this, please ensure that you are using the same email address for your PRO account as the one associated with your FREE account. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by submitting a ticket through the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you more effectively.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
