Hello,
We apologize for the issue you are facing with your subscription not appearing in your account. To resolve this, please ensure that your website is connected to the correct Rank Math account. You can verify this by checking the Websites section inside your Rank Math account area. If your website is not shown there or you see a message indicating that no connected websites are found, you will need to reconnect your website with the correct Rank Math account.
Here’s how you can do that:
- Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
- If it shows as Connected, choose Disconnect Account to reconnect your website with the correct Rank Math account.
- Click the Connect Now button and select the correct Rank Math account associated with your PRO license.
- Finally, click the OK, ACTIVATE NOW button.
If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for contacting Rank Math support.
You seemed to have marked this ticket as resolved.
We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
