Hello,
We apologize for the issue you are facing with your subscription. It seems that there might be a problem with the email address associated with your Rank Math account. Please ensure that you are logged in with the correct email address used for your purchase. You can check this by logging into your Rank Math account dashboard and navigating to the account details section.
If you find that the email does not match, or if your subscription is still not showing up, please reply to this ticket with the payment receipt or transaction details. This will help our support team locate your PRO account and restore your subscription.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We checked your account but we couldn’t find any transactions there.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I only have two email addresses — one personal and one for my business. I’ve searched both for the receipt, but I wasn’t able to find any email from FastSpring.
Could you please help me locate my purchase another way?
Thank you,
Allen
Hello,
Yes, can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
Hello,
We apologize for the delay in getting back to you. Thank you for your patience.
We have shared this issue with the concerned team.
We will update you once we receive any feedback from them.
In the meantime, don’t hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
The susbcription under that credit had been refunded today by our payment provider.
You should see this appear on your credit card statement within 5 to 7 business days.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
