Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, there’s no need to repurchase the plugin.
If you need to update any information on your invoice or payment information, you may need to get in touch with our payment provider (FastSpring) through this contact form:
https://fastspring.com/consumer-support-form/
You can select the “Billing Information” radio button on the FastSpring support page. Here’s a link for more information:
https://rankmath.com/kb/manage-invoices/#how-to-update-your-invoice
I hope that helps.
Thank you.
Hello,
We already contacted support, like I mentioned we can’t change country on the invoice, the support refused to do that.
My question still stand unanswered.
Looking forward to your reply.
Hello,
We can refund the current subscription back to your account and you can re-purchase the plugin with the correct information in the invoice.
During that time the PRO features will remain active on the website.
Let us know if you want to do that and we’ll process the refund from our side.
Thank you.
Hello, Yes that would be great. Let me know once refund process is done from your side.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps.
