Subscription Inactive due to card expiration

#934707
  • Debra Lloyd

    3 days, 20 hours ago

    Rank Math free

    Invoice ID: IVJNLAAGNDANEGVFWJHDA7ODP2NM

    Subscription was due on Dec 4, 2024. card on file was an account that had been closed. Please recharge or resubmit the invoice to be paid with the new card info added today.

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  • Princess

    3 days, 3 hours ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

Viewing 1 replies (of 1 total)

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