Subscription help

#941913
  • Resolved Jesus Hernandez

    1 year ago

    Rank Math free

    Hello,

    Our company uses our service and we pay annually for the pro version, but my predecessor did not leave the login detail to which the account is registered.

    I need help with this asap, please see below the payment confirmation I have. Please contact me at n******@p*****************

    Many Thanks
    Nicole Barlow

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    1 year ago

    Hello,

    Thank you for contacting support.

    The subscription is under the account with the email address we added to the sensitive data section of this ticket.

    If you want to move that to a different account please let us know the preferred one.

    Looking forward to hearing back from you.

    Jesus Hernandez

    1 year ago

    Rank Math free

    Yes, please change the email on this account to n******@p*****************.

    When can this be done so we can access this account?

    Many Thanks
    Nicole Barlow

    Jeremy

    1 year ago

    Hello,

    We have gone ahead and taken the necessary actions in your accounts. Please login using the email address n******@p***************** to access the PRO features.

    Hope that helps.

    RankBot

    11 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Subscription help’ is closed to new replies.