Hello,
We apologize for the issue you are facing with your subscription and the update error.
Regarding your subscription, Rank Math offers a recurring subscription model for the PRO version. However, we do provide a 30% discount for non-profit organizations for the first year of the subscription. To claim this discount, you would need to get in touch with us and provide proof of your non-profit status.
As for the update issue you’re experiencing with version 3.0.62 and the PCLZIP_ERR_BAD_FORMAT (-10) error, this can occur due to several reasons:
- There might be an issue with the zip file you are trying to upload.
- You may be attempting to update while connected to a free account.
- Your server may not have enough memory to unzip and upload the file contents.
- If your server is located in a sanctioned country, requests may be blocked.
To resolve this, please ensure that you are logged into the correct PRO account and try reconnecting it. You can do this by navigating to Rank Math SEO → Dashboard → Help and disconnecting your account, then reconnecting it. If the problem persists, check your server’s storage capacity or contact your web host for assistance.
If you continue to face issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising your concern!
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
