Subscription failed

#292138
  • Resolved Yellow Fly Design

    3 years, 1 month ago

    Rank Math business

    Hi, my subscription has failed because I’ve got a new business debit card. I’ve added new details to the subscription and added the card to my payment details. Could you try and process the payment again please?
    Thanks,
    Glynne

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math.

    Our payment provider will try to rebill your payment method 1, 3, and 5 days after the initial renewal failed.

    So, if you updated the payment method already it’s just a matter of waiting for FastSpring to try the payment again.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription failed’ is closed to new replies.