Hello,
We apologize for the issue you are facing with your Rank Math PRO package. It seems that there might be a discrepancy with the email address associated with your PRO account.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you may have upgraded to PRO using a different email address than the one connected to your FREE account. In that case, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I ask for a chargeback?
It’s resolved now when I relog,thanks
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you.
Thank you for choosing Rank Math and have a wonderful day!
