Subscription dissapeared

#297691
  • Resolved Juan Bautista Morales

    3 years, 2 months ago

    Rank Math free

    Hi

    I have my Rank Math pro license bought since August, however everything has disappeared from my control panel, the license, the invoices and the subscription

    Can you restore this? i cannot download the updates

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
    fs

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    Juan Bautista

    3 years, 2 months ago

    Rank Math pro

    You are absolutely right, my subscription is correct in different email account, i’m sorry

    Thank you very much

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    We’re glad that you found the correct account.

    If you wish to get both accounts merged, then please let us know your preferred email ID.

    Looking forward to hearing back from you.

    Thank you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Subscription dissapeared’ is closed to new replies.