Hello,
Thank you for reaching out to us regarding the issue with your Rank Math PRO subscription.
To investigate the problem with your inactive subscription and the missing invoice, we recommend checking if your website is correctly connected to your Rank Math account. Sometimes, an incorrect connection can lead to subscription issues.
You can verify the connection status by following these steps:
- Go to your WordPress Dashboard.
- Navigate to Rank Math SEO > Dashboard > Help.
- Check if your website is connected. If not, choose to disconnect the account and reconnect it using the correct Rank Math account associated with your PRO license.
If you encounter any difficulties during this process or need further assistance, please feel free to contact our support team. We are here to help you resolve any subscription-related concerns.
We appreciate your patience and understanding as we work to address this matter promptly.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for contacting Rank Math.
The subscription expired last December 27, 2023, and we do not have any option to revert a subscription that has expired. You will have to make a new purchase:
https://rankmath.com/pricing/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
