Subscription charge

#845558
  • Resolved Dan Porterfield

    1 month, 1 week ago

    Rank Math free

    Hello
    On 15 April 2024, i was charged USD115.06 by Rankmath but i do not recognise this transaction. I have logged into my account to check but i only have the free rankmath subscription.
    Would you please be able to refund this charge?
    The charge was made to my mastercard ending in *0621

    It seems I was also charged on 16 April 2023, USD70.80.
    Thank you,
    Dan Porterfield

Viewing 1 replies (of 1 total)
  • Great

    1 month, 1 week ago

    Hello,

    Thank you for reaching out to Rank Math support.

    It seems that the account associated with this ticket does not have any paid subscriptions. If the charges were made using a different email address, please provide us with that email address or share the email receipt you received after the charge. This will help us trace the payment and identify its purpose.

    Thank you for your patience and cooperation.

    RankBot

    1 week, 6 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription charge’ is closed to new replies.