Hello,
Thank you so much for getting in touch.
We can’t renew your old subscriptions because they’re already ended and deactivated.
As for the pricing, this decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may proceed to purchase the plan at regular price and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Hi Jeremy,
I have created a new subscription. Do I have to reconnect the sites and API keys or are they account keys not dependant on the subscription?
Thanks,
Andraz
Hello,
Don’t worry; none of your settings was lost during the transition. Everything is safely stored in your WordPress database, and the PRO will remain intact and activates back as soon as your subscription becomes active again.
We have escalated your request for a partial refund with our accounts team to match the old pricing, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello,
We processed the partial refund to honor the pricing you paid last year for the PRO subscription. So the total amount of the refund is $14,88 to match the $69 from last year.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
