Subscription

#464301
  • Resolved Lollo Vestlund

    3 years, 5 months ago

    Rank Math free

    Hi,
    I am trying to understand when I did purchase my subscription for rankmath, and why no history is showing in my account. After deinstalling some sites, currently, I have rankmath pro on 1 site. But this site is not showing in my account.

    Admin System Info for orterforlivet.se says
    version: 1.0.99
    pro_version: 3.0.21
    database_version: 1
    plugin_plan: Pro

    User is lollovestlund

    Perhaps my subscription has expired, but there are no traces of it in my account. I think I did open it November or December last year.

    To my knowledge, I have 1 account only.

    Please help to understand the current situation.

    Kindly,

    Lollo Vestlund

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan and there’s no transaction history.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription’ is closed to new replies.