Subscription

#460680
  • Resolved Florian Salm

    3 years, 5 months ago

    Rank Math free

    Hi there,
    it seems that my subscription of rank math pro is not connected with my account. Maybe a reason is,that we changed the domain of our google workspace?
    Can you please subscription with my account (see sensitive data)

    Thanks
    Florian

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we can merge both of your accounts to apply the Rank Math PRO subscription. Please let us know which email you preferred to use so we can proceed with the process.

    Looking forward to helping you.

    Thank you.

    Florian Salm

    3 years, 5 months ago

    Rank Math free

    Hi there,
    can you please use the current email.
    Thank you
    Florian

    Jeremy

    3 years, 5 months ago

    Hello,

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Subscription’ is closed to new replies.