subscription

#443190
  • Resolved Schenk

    3 years, 6 months ago

    Rank Math free

    Hi, I got an email this morning regarding canceling my pro subscription to Rank Math, but the company credit card is there, and all the information is correct. I don’t understand why the renewal didn’t go automatically.

    The domain is [sensitive data]

    Can some one help me? thanks

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 6 months ago

    Hello,

    Thanks for contacting the support and sorry for the inconvenience caused.

    It seems like your payment method wasn’t working and that’s why the renewal was unsuccessful and the subscription was canceled. However, you can purchase a new subscription to continue using the premium features.

    All the settings you have made will remain intact once you reactivate your subscription.

    Please don’t hesitate to get in touch in case you need our assistance with anything else.

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘subscription’ is closed to new replies.