Hello,
Thank you for contacting the support.
I can check that you have purchased the PRO subscription using the email shared in the sensitive data section.
If you want us to merge your accounts, please share the preferred email address and we will do the needful.
Looking forward to helping you.
The email i bought it was with n***********@g********
Hello,
We checked but were unable to locate any purchases from the email address you shared.
Could you confirm if the email address in the sensitive data section (the one my colleague shared) is not yours?
If it is your email address, please confirm if you wish to get it merged under n***********@g********?
Looking forward to hearing back from you.
Thank you.
I sorry I check but I did use the email in the sensitive data when I bought it.
My order number was: RANKMATH220601-6894-49396
I have the payment in my mailbox….
Hello,
That order number is linked to the email address in the sensitive data section.
Please confirm if you wish to get the accounts merged. If yes, please let us know your preferred email address.
Looking forward to helping you.
Thank you.
Yes I would like to get merged. Use N***********@g******** for the merge
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please follow this guide to reconnect your Rank M PRO account and that should trigger the updates: https://rankmath.com/kb/website-not-shown-in-account/#how-to-disconnect-your-rank-math-account
Let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
