subscription

Hello,

We apologize for the issue you are facing with your Rank Math subscription. Since you mentioned that you paid for your subscription on the 28th of November 2024, it seems there might be a misunderstanding regarding the date, as that date is in the future.

To assist you better, could you please confirm the correct date of your subscription? Additionally, if you are experiencing specific issues with Rank Math, please provide more details so we can help you effectively.

Thank you for raising this concern, and we look forward to assisting you further!

Hello,

Thank you so much for getting in touch.

That payment you’ve made is for the Content AI subscription. Here’s the invoice details for that: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH241128-3142-26151B/invoice/IVDQX6TJUQ5RFM7K23A3Y6LAZVCA

Your Rank Math PRO subscription was refunded as you requested: https://support.rankmath.com/ticket/refund-491/?view=all

To continue using the PRO feature, you’ll have to purchase the plan from here: https://rankmath.com/pricing/

Hope that helps.

Hello,

Your Rank Math PRO subscription was canceled and initiated the refund was more than 1 year ago and you should have received the refund for that.

Your recently purchased subscription on 28 November 2024 was for Rank Math Content AI, not for Rank Math PRO subscription.

If you want a Rank Math PRO subscription, you can purchase it from here: https://rankmath.com/pricing/

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,
 
The renewal is for your Content AI purchased on November 28, 2023. Your Content AI subscription was not added as a trial to your account. You activated this willingly last year and this is the renewal for this year.

We sent out an email reminder 7 days prior to the charge. Did you not receive that?
 
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
 
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
 
Please let us know if you did not receive the email so we can assist you further with the request.

Hello,

Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.