Hello,
We apologize for the issue you are facing regarding your subscription. Unfortunately, we cannot convert your "Content AI Starter" purchase to the SEO Plugin PRO directly. However, we recommend that you reply to this ticket, and a human agent from the Rank Math Support team will assist you further with your request.
Thank you for raising this concern!
Replying to ask human agent for better luck 🙂
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Sorry, but we aren’t able to convert subscriptions from Content AI to Rank Math PRO.
However, we can refund your recent transaction with us so you can purchase the PRO. Let us know if you want us to proceed with the refund of your Content AI plan.
Looking forward to helping you.
Yes please, go ahead, thank you.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You can proceed with purchasing the correct plan here: https://rankmath.com/pricing/
Hope that helps.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
