Subscribtions

Hello,

We apologize for the issue you are facing with your subscription. To change your current AI subscription to a PRO subscription and link it to your council’s email address, you will need to contact our support team. They can assist you in merging the accounts or changing the email associated with your PRO plan.

Please follow these steps to open a ticket:

1. Navigate to the Rank Math Support Forum.
2. In the Ticket Title section, enter a brief summary of your issue.
3. In the Ticket Question section, provide more details about your situation, including both email addresses.
4. In the Sensitive Data section, include the email addresses you want to connect.
5. Click the SUBMIT YOUR TICKET button.

Once you submit your ticket, a human agent from our support team will take over and assist you further.

Thank you for raising this concern! We appreciate your patience as we work to resolve this for you.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can see the subscription under the other email address you provided.

To avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.

We really look forward to hearing back from you. Thank you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.
 
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/

Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.

Hello,

We have gone ahead and merged your accounts.

Don’t hesitate to get in touch with us if you have any other questions.