Subject

#957144
  • Resolved Fouad Hmamouchi

    10 months, 2 weeks ago

    Rank Math free

    : Clarification on Inaccurate Statistics in RankMath Overview
    ​
    Dear RankMath Support,
    I hope this message finds you well.
    ​
    I am reaching out to inquire about an issue I am encountering with the statistics displayed in the RankMath Overview section. As shown in the analytics for the last 30 days, the numbers for total impressions, total clicks, total keywords, and average position are all showing as zero, despite active traffic and SEO efforts on my website.
    Additionally, while the “404 Monitor” and “Redirections” sections display data such as log count and URL hits, the general analytics appear to be inaccurate.
    Could you kindly clarify why these statistics might not be updating correctly? Any guidance on resolving this issue would be greatly appreciated.
    Thank you in advance for your assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    10 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the statistics displayed in the Rank Math Overview section. It can be concerning when the analytics show zero values despite active traffic and SEO efforts.

    There are a few reasons why you might be seeing zero for total impressions, total clicks, total keywords, and average position:

    1. Google Search Console Connection: Ensure that your Rank Math is properly connected to Google Search Console, as it fetches this data from there.
    2. Data Delay: Sometimes, there can be a delay in data fetching from Google Search Console, especially if there have been recent changes or updates.
    3. System Status: If the data is still not appearing, you can check the system status by going to Rank Math SEO → Status & Tools → System Status and then click Copy System Info to Clipboard. This information can help diagnose the issue further.

    If you continue to experience this problem, we recommend replying to this ticket with the copied system info so that a human agent from the Rank Math Support team can assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Rakibuzzaman Siam

    10 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending  or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    This is how it should look like:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    9 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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