Subdomain sitemap bug

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

It seems that there’s a redirect issue with your author page. Did you set up your site on a staging environment first before pushing it to a live site?

However, please follow these steps for initial troubleshooting:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
https://rankmath.com/kb/exclude-sitemaps-from-caching/

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.

Hello,

Thank you for keeping in touch with us.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for that additional information, and apologies for the delay.

I was able to replicate the issue with the author’s URL in your sitemap. The issue seems to be stemming when the Author Archives is enabled in Rank Math > Titles & Meta > Authors. I’ve already raised this to our dev team for further investigation.

However, it seems that it only happens to that specific author. You can check the Rank Math user in your author sitemap and it’s working fine.

Looking forward to helping you.

Thank you.

Hello,

We have forwarded this issue to our dev team. You should hear a feedback or a solution from them very soon.

We appreciate your time and patience with this one.