Hello,
We apologize for the issue you are facing regarding the unexpected subdomain and the Rank Math email. It seems like there might be a case of unauthorized creation of a subdomain that is using your domain’s name.
This could potentially be a result of someone misconfiguring their DNS settings or an unauthorized access to your hosting account. We recommend checking your hosting account to ensure that no unauthorized changes have been made.
If you believe this is a serious issue, it would be best to contact your hosting provider for assistance in resolving this matter. Additionally, if you need further help with Rank Math specifically, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for bringing this concern to our attention. We hope to help you resolve it soon!
Hello,
Could you please share the full content of the email and the sender’s email address so we can check?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
