Stupid me

#903699
  • Resolved Edwin

    1 year ago

    Rank Math pro
    Content AI Starter

    Hi there,

    I just downloaded the free version of Rankmath to try this. I also bought the AI starter. But when I am logged in in my account (GiteLaGrange) I donnot see the oppurtunity to download this extra tool.

    I saw whats probarly the cause, when paying I used my visa card and automatic the email was changed to e****@n************** instead of i***@g***************.

    So I have two account now but thats not handy at all;) Can you please help me to change this si I’am able to download the AIstarter in my GiteLaGrange account,

    Thanks and sorry for my stupid action

    Edwin

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year ago

    Hello,

    We apologize for the issue you are facing with your Rank Math accounts. It seems that you have two accounts due to the different email addresses used during the purchase.

    To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your AI Starter account. You can do this by submitting a ticket through the Rank Math Support Forum.

    When submitting your ticket, please include the following details:

    • The email address you want to connect to your AI Starter account (your preferred email).
    • The email address you used to purchase the AI Starter plan or a screenshot of the invoice from FastSpring.com.

    This will help our support team locate your accounts and assist you in merging them or changing the email as needed.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this issue!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Ike

    1 year ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    We can see the Content AI starter subscription on the account you opened this ticket with.

    Please ensure you have updated to the latest version of our plugin according to the Rank Math changelog https://rankmath.com/changelog/free/,

    Then follow the guide below to restore the credit on your website:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Stupid me’ is closed to new replies.