Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked one of your posts, and indeed you have a duplicate schema being added by a different plugin or your theme.
In this case, you may need to know first which plugin or theme is adding that schema. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know if you have found the culprit.
I hope that helps.
Thank you, and looking forward to your update.
Dear Reinelle thank you for your answer, we know which plugin cause the duplicate schema, it’s Schema & Structured Data for WP & AMP, we have already uninstalled it, but its schema remained in our code together with Rank Math schema.
We need to know how can we delete the schema of that plugin, we want to use only Rank Math. Could you please give us some advice how to do it?
Thank in you in advice.
Iryna
Hello,
Could you please try to clear your website cache and see if the old schema will go away?
Our plugin will not be able to delete these duplicate schemas if you believe that these schemas came from other plugins.
With that said, we may need to check this one over your admin settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Dear Jeremy I have just sent you the sensitive data hope so much that you can help me.
Thank you.
Waiting for your answer
Iryna
Hello,
Thank you for getting back to us.
Unfortunately, I just tried to login into your site but it seems that the credentials you gave do not seem to work on my end. Kindly update them for further checking into this issue.
We are looking forward to helping you.
Thank you.
Dear Brian I have just tried and the credentials are correct.
I connect to
https://www.thesaporito.com/wp-login.php?loggedout=true&wp_lang=en_US
please can you try again?
thank you
Iryna
Hello,
Thank you for the follow-up.
Upon further checking using the Health Check plugin, it seems that the Rate My Post plugin is adding the extra Recipe Schema to your site.
You can deactivate the plugin manually and clear your website’s cache, then check again using Google’s Rich Results test.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Thank you very much for advice and help, I succeed to remove the duplicate schema.
Your team is great!you helped me so much.
Best regards
Iryna 🙂
Hello,
You’re very welcome.
Could you please confirm if this issue is already resolved and we can close now the ticket?
If you have any other concerns, you can create a new ticket to assist you further with anything else.
Thank you.
Yes you solved it. 🙂
Thank you so much.
Iryna
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
