Structured Data Image missing

Resolved Adamonero
5 years, 8 months ago

Rank Math free
Hello,

So I’m facing the same issue, as here: https://support.rankmath.com/ticket/structured-data-for-article-and-professional-service-image-missing/
The thing is if I upload the logo, it will be visible in the logo section which is fine, still image will remain required.
as presented here here
Thank you
- This topic was modified 5 years, 8 months ago by Adamonero.

Viewing 8 replies - 1 through 8 (of 8 total)

Adamonero
5 years, 8 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Todd
5 years, 8 months ago

Rank Math free

Hello,

Seems like you are using Divi and our plugin is struggling to add the Local SEO content into your about page automatically.

Please use this shortcode in your about and contact pages using the Divi builder:

Support - Rank Math Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday09:00 – 17:00

I would have done it for you but I don’t understand the language you have set up in your website.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Adamonero
5 years, 8 months ago

Rank Math free

Hi Todd,

I didn’t even check Local SEO datas til now. 🙂

I just recognized, that at Professional services the image is missing. Logo is there as I sent you in the picture before. https://prnt.sc/nh7sx3

This shortcode makes the datas visible what is not what I really want. 🙂

Thank you
Michael Davis
5 years, 7 months ago

Rank Math pro
Hi there,

Thanks for the follow up.

Rank Math does not yet have a field to add this image, you can however fix this by adding the following filter to your theme’s functions.php file. I could have done this for you but I am having a bit of trouble making changes to your theme. Please add this code via FTP:
```
add_action('rank_math/json_ld',function($data, $jsonld){
	$data['Organization']['Image'] = $data['Organization']['logo'];
	unset($data['Organization']['logo']);
	return $data;
},99,2);
```
I hope this info helps.
Adamonero
5 years, 7 months ago

Rank Math free
Hello Michael,

I tried it, added to my child theme, but something went wrong. I mean it wasn’t an internal error, but the menu got wider and I couldn’t empty cache after that.

So I set Local SEO for Professional Services, but there’s an error message, that image is missing.
Plus I set Pages to Service, and it shows up in the Google testing tool but also with errors saying thet I need to set Aggregate Rating value, what I did set. I tried to delete Service for Pages, but it still in the Testing Tool. Does it take time, or it is stucked there?
Before I used a plugin for Aggregate Rating, which did an exellent job(Rate my post), but now I’m not quite sure if it still works. Since I don’t see my rich snippets in the SERP.

Thank you
- This reply was modified 5 years, 7 months ago by Adamonero.
Michael Davis
5 years, 7 months ago

Rank Math pro

HI there,

Thanks for the follow up.

Would you mind sharing some temporary FTP access as well on the sensitive data section so that I can investigate this issue for you?

Hope to hear back soon.
Adamonero
5 years, 7 months ago

Rank Math free
Dear Michael,
just before I added some infos in my message:

So I set Local SEO for Professional Services, but there’s an error message, that image is missing.
Plus I set Pages to Service, and it shows up in the Google testing tool but also with errors saying that I need to set Aggregate Rating value, what I did set. I tried to delete Service for Pages, but it still in the Testing Tool. Does it take time, or it is stucked there? https://prnt.sc/nicj7r
https://prnt.sc/nick98
Before I used a plugin for Aggregate Rating, which did an exellent job(Rate my post), but now I’m not quite sure if it still works. Since I don’t see my rich snippets in the SERP.
Regarding ftp access for me it has country destrictions on it, I think only hosting provider could change it. I think that’s why you couldn’t make any changes in the functions.php as well.
Is there anything I could help you out? What should I look at?

thank you
- This reply was modified 5 years, 7 months ago by Adamonero.
Michael Davis
5 years, 7 months ago

Rank Math pro

Hi there,

Apologies for the delay.

Would you mind sharing some links to the pages that have been affected by the errors on the structured tool so that I can check and advise further?
It would also help if you could restore the access that you had shared earlier so that we can advise about the review errors.
Once you choose a different rich snippet then the changes should take effect immediately and thus there is a setting that is affecting this.

I am looking forward to helping you.

RankBot
5 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Structured Data Image missing’ is closed to new replies.

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