Hello,
We apologize for the issue you are facing with the structured data errors in the Google Rich Snippets testing tool. It sounds like a complex situation with the interaction between Rank Math and the other plugins you are using.
The itemReviewed field is typically used to specify the item that is being reviewed, and if it is not populated correctly, it can lead to errors. Here are a few steps you can take to troubleshoot and potentially resolve this issue:
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Check Product Schema Settings: Ensure that your product schema settings in Rank Math are configured correctly. You can refer to our guide on Configuring Schema Markup in Rank Math for detailed instructions.
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Review Plugin Compatibility: Since you mentioned that disabling Stamped.io resolves the error, it may be worth checking if there are any compatibility issues between Rank Math and Stamped.io. You might want to reach out to both support teams for further insights.
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Test with Minimal Setup: Temporarily disable all other plugins except for Rank Math and Stamped.io to see if the error persists. This can help isolate the issue.
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Use Google’s Rich Results Testing Tool: After making changes, use Google’s Rich Results Testing Tool to check if the errors still appear. This tool can provide insights into what structured data is being recognized.
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Clear Cache: If you have caching enabled on your site, make sure to clear your cache after making any changes to ensure that the latest data is being served.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for bringing this concern to our attention!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We tried to check your page but it is returning a 403 Forbidden error.
However, from the screencast you’ve shared we can see even when the Rank Math plugins were disabled, the Google’s Rich Results Test tool was showing the error. That means the error is not coming from the Rank Math plugin.
Also, all the Schema from our plugin goes inside a script tag with the class rank-math-schema-pro.
In this case, we suggest you get in touch with this plugin support again and inform them the issue occurs even when the Rank Math plugin is deactivated.
Let us know how it goes. Looking forward to helping you.
in our case when we disable rank math the error goes away… same goes for stamped.io… when I disable it the error goes away too. Stamped says the error is on your end, as all of our structured data setting never changed. Could please be more specific about which field is causing the error>?Again… we started having this error after an update.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
