Hello, we apologize for the issue you are facing with the "Strip Category Base" feature. Here are a few things you can check:
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Ensure Advanced Mode is Enabled: Make sure you are using the Advanced mode in Rank Math. If this option isn’t available, it might not work as expected.
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Check for Conflicting Plugins: Sometimes, other plugins can interfere with URL settings. Try deactivating other plugins temporarily to see if that resolves the issue.
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Permalink Settings: After enabling the "Strip Category Base" option, ensure that you have saved your permalink settings. You can do this by going to Settings → Permalinks in your WordPress dashboard and simply clicking the "Save Changes" button.
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Clear Cache: If you are using a caching plugin or service, clear your cache to ensure that the changes take effect.
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Check Category Slugs: Ensure that your categories do not have the same slug as your posts/pages/products, as this can cause unexpected results.
If you have checked all of these and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Sources:
How to Remove the Category Base From WordPress » Rank Math
WordPress Permalink Structure & Changing Individual URLs » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please share a category URL with us so that we can check the issue further for you?
Meanwhile, please head over to your WordPress Dashboard > Settings > Permalinks, and hit the “Save Changes” button (without making any changes) to clear the permalink cache.
Once done, please clear your website cache and see if that works for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
