Stopping Subscripton – support ticket not accessable

#1000690
  • Resolved Quintact

    1 month, 2 weeks ago

    Rank Math free

    Hello Team,

    your system has a misfunction – or is kidding me.

    I dont want to proceed this rankmath subscription.

    But it is not possible to stop it.
    Changing the payment is not possible, as the email of the fastspring system will not arrive. I am signed up with an email wich is functional- i tested it.
    But no mail from your system will arrive.

    So i opened a support ticket yesterday.

    Then i got a email that there is an answer in this ticket.

    But – after sign in, i get the message, that i don’t have permission.
    Also if i am inside my account, successfully signed in, i see the ticket – but also get this message.
    Your system is not working, i am wasting my time and i dont want to proceed this subscription.

    What is your info about this?
    Stop this subscription and send me the recipe to my other mail address.
    Thank you!
    Best regards
    Frank

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    We’re sorry to hear about the issues you’re facing with your Rank Math subscription and the support ticket system. Thank you for bringing this to our attention.

    To cancel your subscription, you can follow the steps outlined in our tutorial here: How to Cancel Your Rank Math Subscription. If you’re having trouble receiving emails from FastSpring, please ensure that they are not being filtered into your spam or junk folder.

    Since you mentioned that you opened a support ticket but are unable to access it, we recommend replying to this ticket with the details of your issue. A human agent from the Rank Math Support team will take over and assist you further with canceling your subscription and addressing any access issues you are experiencing.

    If you could also include the email address you would like us to use for communication, that would be helpful.

    Thank you for your patience, and we hope to resolve this for you soon!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Quintact

    1 month, 2 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    1 month, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    All your tickets are in the Free category so you should be able to access it.

    Can you please share the ticket URL which you currently don’t have access?

    Looking forward to helping you.

    RankBot

    1 week, 6 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Stopping Subscripton – support ticket not accessable’ is closed to new replies.