Still no Credit For AI after Update

#760826
  • Resolved Love-Connect-77

    1 year, 6 months ago

    Rank Math free

    My Credit is indicate 0
    or
    I paid for your plan Content AI Plan Monthly Credits: 7500

    On WordPress when I Click to update, I have the indication API incorrect

    — > Invalid API key. Please check your API key or reconnect the site and try again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your Content AI credits not updating after the update. We apologize for any inconvenience this has caused.

    To resolve this, please follow these steps:

    1. Make sure you are logged in to the correct account that you used to purchase the Content AI credits.
    2. Head over to your Rank Math account by visiting this URL: Rank Math Account. Check if you can see the correct remaining credits there.
      Credits
    3. If the credit count is correct on your Rank Math account but not on your website, disconnect and reconnect your Rank Math account. You can do this by going to your WordPress admin area > Rank Math > Dashboard > Help.
      Disconnect
      Reconnect
    4. After reconnecting, head over to your Content AI and refresh the credits count again by following these steps:
      • Go to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.
        Refresh Credits

    By following these steps, your plugin should request the updated credits from our server and display the correct count.

    If you encounter any further issues or need additional assistance, please feel free to let us know.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    Love-Connect-77

    1 year, 6 months ago

    Rank Math free

    No still notting, and when I click to refresh I have this :
    Invalid API key. Please check your API key or reconnect the site and try again.

    Rakibuzzaman Siam

    1 year, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve already replied to your other ticket on this issue. Please refer to this ticket:
    https://support.rankmath.com/ticket/invalid-api-key/?view=all

    We are closing this ticket to avoid duplicate replies.

    Looking forward to helping you there.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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