Hello,
We apologize for the issue you are facing with accessing your Rank Math PRO subscription. It seems that your account may not be properly linked to the PRO plan you purchased.
To resolve this, please ensure that you are logged into your Rank Math account and check if the PRO version is available for download. If it is not, it’s possible that you upgraded using a different email address than the one associated with your free account.
In this case, we recommend replying to this ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you in merging or changing the email connected to your PRO account.
Thank you for your patience, and we look forward to resolving this for you soon!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested with the main email address: i***@f********************
Auto-login link: https://rankmath.com/my-account/?uid=2303003&altoken=a047a0d3015788010c8d49b0b3340a40
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
