Status page Error log window blank after updating plugin

Hello,

I’m sorry to hear that you are experiencing an issue with the error log window being blank after updating to version 1.0.218 of Rank Math.

To assist you better, could you please provide the screenshot URL and WP version data in the Sensitive Data section of your support ticket? This will help us investigate the issue more effectively.

If you haven’t added the necessary details yet, please follow the steps mentioned in our guide on How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) to add the required information, including the screenshot URL and WP version data.

Once you have added the details, our support staff will look into your ticket and address the issue shortly.

Thank you for reaching out to us, and we appreciate your cooperation in providing the necessary information for further assistance.

Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Rank Math Status and Tools » Rank Math

Hello,

Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

Please update your WordPress to the latest version which is version 6.5.2

Then, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, then we might need to take a closer look to the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

Looking forward to helping you.

Thank you.

Hello,

Could you please try to enable the debug log file by adding the following line to your wp-config.php file?

define( 'WP_DEBUG_LOG', true );

If the issue persists, please share your WordPress and FTP logins in the sensitive data section of this ticket so that we can check this further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Sure! Let us know how it goes.

Meanwhile, please don’t hesitate to let us know if you have any other questions.

Looking forward to helping you.

Thank you.

Hello,

Please try to change your browser or you can check in the incognito mode of the browser and see if that works for you.

If the issue persists, please share your WordPress and FTP logins so that we can check the issue further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We recommend keeping the staging site active for at least 24 hours so we can check and consult with developers if needed.

Looking forward to helping you.

Hello,

That is fine. Please update us as soon as the staging site is set.

We look forward to hearing from you.