Hello,
We apologize for the issue you are facing regarding your subscription status. To check the status of your subscriptions, please ensure that you are logged into the correct account associated with your Rank Math subscriptions. You can verify this by visiting the Websites section in your Rank Math account area.
If you do not see any current subscriptions listed, it may be due to logging into the wrong account. Please try logging in with both email addresses you mentioned: r***@m***************** and r***@s*************.
If you still encounter issues or if your subscriptions are not showing up correctly, please reply to this ticket with the specific site URL you are using, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Yes, we can see that you have an active subscription under the email address in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
