Stats not showing

#297571
  • Resolved Taisa

    3 years, 2 months ago

    Rank Math free

    Hi!

    I have two websites where the Search Console stats don’t show up. I tried all the tools to get the data again,but it doesn’t work.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Chandni

    3 years, 2 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    If I am understanding you correctly, the Google Analytics Stats are not showing on Rank Math > Analytics.

    If that is the case, could you please follow the steps below to troubleshoot the issue:

    1. Head over to WordPress Dashboard > Rank Math > Tools & Status and click the ‘Rebuild Index’ button :

    2. Head over to WordPress Dashboard > Rank Math > General Settings > Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ :

    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

    4. Once the process is complete. Please recheck the Analytics page.

    Please let us know how that goes. We are looking forward to helping you further.

    Thank you

    Taisa

    3 years, 2 months ago

    Rank Math free

    It didn’t work it still shows 0 views, 0 keywords, 0 clics and 0 average position. And on the Overall Optimization it only shows the edited posts, all the other old ones are not showing (they do have keyword)

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Please disconnect & reconnect your Google account from WP Dashboard > Rank Math > General Settings > Analytics and select & save the properties for GA & GSC again.

    The fetch should start automatically and if the stats don’t appear even after that then please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Stats not showing’ is closed to new replies.