Hello,
Thank you for contacting Rank Math support and bringing your concern to our attention.
You mentioned you’re using the Rank Math Pro version, but your account is FREE.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Back to the issue, can you please check if there is a pending Scheduled Action?
To check this, please head over to WordPress dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
Then run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.
Looking forward to helping you.
Thank you.
Yes, I don’t know what’s up with these accounts and logins. Here it is
[moved to sensitive data section]
I ran the scheduled action and received an email with pretty much the same stats and nothing changed in the dashboard 🙁
Hello,
The Rank Math PRO was applied to your other Gmail account in the sensitive data section. You can use that to log in to your paid Rank Math account as well.
Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.
Regarding the issue, please reconnect the Google account to regenerate the auth token from Google by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again.
Please follow the steps in this link:
https://rankmath.com/kb/delete-old-analytics-data/
Let us know how this goes.
Thank you.
Yes, please merge the accounts, would be easier. Thanks!
Hello,
Could you please choose which email you wanted to use/prefer so we can merge your accounts?
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
