Hi,
It has been 5 days guys. It is still not working.
Can you prioritize please ? My client is a pro version.
Regards,
Enrick
Hello,
We are sorry about the delay.
Can you please disable the 2FA for 2 days so our team can check it without having to worry about being online at the same time as you?
Once done, please ping us here so we can notify the dev. team and they will login to check the issue.
Hi,
We have created a profile for you guys. I have put the details in the sensitive data section.
Regards,
Enrick
Please make it a priority. We are keen to feed data from GSC/GA to RankMath.
Enrick
Hello,
Thank you for the update, and sorry for the delay.
We wanted to further investigate this issue, but it seems that the username or password is incorrect. Please see the screencast in the designated Sensitive Data section. Could you please check?
Thank you, and looking forward to helping you.
Hi,
Indeed I have verified and we have an issue on the password. I need to put your email address. Which one I shall use ?
Enrick
I have updated with the right password in the sensitive data section but it seems that 2FA is still active. It will be solved with your own email address… Let me know.
Could you reply to my query ?
Hello,
Thank you for the follow-up. We do apologize for the delay and for any inconvenience this issue may have caused you.
Our dev team is already checking this issue and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
How they can check w/o access to the website ? Please provide an email address asap. My client is a pro customer.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
It does not work. Please advise.
Hello,
We are sorry but we are not able to login still.
We do not get any code on s******@r*********** or the magic login link.
Did you use the correct email ID to create the account?
We are more than willing to help but we need to login easily to check this problem.
Yes, i didn’t know which email to put for you to check. I just changed with s******@r***********. Please proceed asap. Thanks.
Hello,
We just tried it once again but the code does not arrive.
Please disable 2FA for a couple of days because there is no way for us to check the issue without logging in and your security system is making it impossible.
