-
Hi,
I am an SEO Expert working for https://www.coapta.ch/ which is using the pro version of RankMath. We are struggling to get data from GSC and GA in the dashboard. Everything is well connected but we don’t see data coming in (or very few). Could you have a look ?
Thanks,
Enrick
-
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please follow these steps:
If you are not seeing any data inside your Analytics module, this guide might help you.
A. Pre-check List
1. You should not be using Google Analytics v4 or Matomo Analytics.
2. Update to the latest version of Rank Math Free & PRO
3. Ensure that you are logged in to your paid account:
4. Disconnect and reconnect your account from inside WordPress:
B. Refresh Tokens
1. Please delete RankMath’s app from here:
https://myaccount.google.com/permissions
2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the
Re-create database Table
button.
3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click theReconnect
link
4. Let the process complete and it might take around 30 minutes.
5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the
Rebuild Index for Analytics
button.
6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/
If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click theCopy System Info to Clipboard
button
We really look forward to helping you.
### rank-math ### version: 1.0.58 pro_version: 2.2.0 database_version: 1 plugin_plan: Pro refresh_token: Le jeton existe permissions: AdSense: Accordées Statistiques: Accordées Search Console: Accordées rank_math_404_logs: Créée rank_math_redirections: Créée rank_math_redirections_cache: Créée rank_math_internal_links: Créée rank_math_internal_meta: Créée rank_math_analytics_gsc: N’existe pas rank_math_analytics_objects: Créée rank_math_analytics_ga: Créée rank_math_analytics_adsense: Créée rank_math_analytics_keyword_manager: Créée ### wp-core ### version: 5.6.2 site_language: fr_FR user_language: fr_FR timezone: Europe/Zurich permalink: /%category%/%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: closed environment_type: production user_count: 9 dotorg_communication: true ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: GeneratePress (generatepress) version: 3.0.2 author: Tom Usborne author_website: https://tomusborne.com parent_theme: none theme_features: core-block-patterns, post-thumbnails, automatic-feed-links, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, custom-logo, menus, editor-style, widgets theme_path: /home/clients/e5868e975dfb9fab641856a3b3cd3cd0/web/wp-content/themes/generatepress ### wp-themes-inactive (1) ### Twenty Twenty: version: 1.6, author: L’équipe WordPress ### wp-mu-plugins (2) ### installatron_hide_status_test.php: author: (undefined), version: (undefined) LearnDash LMS Multisite: version: 1.0.0, author: LearnDash ### wp-plugins-active (37) ### Admin Columns: version: 4.2.5, author: AdminColumns.com Asset CleanUp: Page Speed Booster: version: 1.3.7.5, author: Gabe Livan Calculated Fields Form: version: 1.0.447, author: CodePeople (latest version: 1.0.448) Category Tag Pages: version: 1.0, author: Marzio Carro Code Snippets: version: 2.14.0, author: Code Snippets Pro Conditionally display featured image on singular pages and posts: version: 2.7.0, author: Cyrill Bolliger Design Upgrade for LearnDash: version: 2.8.2, author: Escape Creative Elementor: version: 3.1.1, author: Elementor.com Elementor Pro: version: 3.1.0, author: Elementor.com Enable Media Replace: version: 3.5.0, author: ShortPixel Insert Headers and Footers: version: 1.5.0, author: WPBeginner iThemes Security Pro: version: 6.8.3, author: iThemes Lead Forensics: version: 3.3.7, author: Lead Forensics LearnDash LMS: version: 3.3.0.3, author: LearnDash LearnDash LMS - Course Grid: version: 1.7.0, author: LearnDash LearnDash LMS - Elementor: version: 1.0.3, author: LearnDash LearnDash LMS - Notifications: version: 1.4.0, author: LearnDash LearnDash LMS - Zapier Integration: version: 2.2.0, author: LearnDash Lenix Elementor Leads addon: version: 1.8.1, author: Lenix Quick Featured Images: version: 13.5.5, author: Kybernetik Services Rank Math SEO: version: 1.0.58, author: Rank Math Rank Math SEO PRO: version: 2.2.0, author: Rank Math Relevanssi: version: 4.11.0, author: Mikko Saari (latest version: 4.12.2) Rewrite Rules Inspector: version: 1.2.1, author: Daniel Bachhuber, Automattic SB Welcome Email Editor: version: 4.9.2, author: Sean Barton Scheduled Post Trigger: version: 3.0, author: Jennifer Moss - Moss Web Works ShortPixel Image Optimizer: version: 4.21.1, author: ShortPixel SpeakPipe - Voicemail for Websites: version: 0.2, author: SpeakPipe Team Subscribers.com: version: 1.5.2, author: Subscribers.com Ultimate Member: version: 2.1.15, author: Ultimate Member Uncanny Toolkit for LearnDash: version: 3.4.2, author: Uncanny Owl UpdraftPlus - Backup/Restore: version: 1.16.47, author: UpdraftPlus.Com, DavidAnderson Visualizer: Tables and Charts for WordPress: version: 3.4.11, author: Themeisle Webcraftic Local Google Analytics: version: 3.1.3, author: Webcraftic <w******************@g********> WP Mail SMTP: version: 2.6.0, author: WPForms WP Rocket: version: 3.8.5, author: WP Media Zapier for WordPress: version: 1.0.2, author: Zapier ### wp-plugins-inactive (1) ### Classic Editor: version: 1.6, author: WordPress Contributors ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1673 imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2019-12-29 http://www.imagemagick.org file_uploads: File uploads is turned off post_max_size: 300M upload_max_filesize: 300M max_effective_size: 300 Mo max_file_uploads: 100 imagick_limits: imagick::RESOURCETYPE_AREA: 251 Go imagick::RESOURCETYPE_DISK: 1.844674407371E+19 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 251 Go imagick::RESOURCETYPE_MEMORY: 125 Go imagick::RESOURCETYPE_THREAD: 24 gd_version: bundled (2.1.0 compatible) ghostscript_version: unknown ### wp-server ### server_architecture: Linux 4.9.0-0.bpo.12-amd64 x86_64 httpd_software: Apache php_version: 7.4.15 64bit php_sapi: fpm-fcgi max_input_variables: 10000 time_limit: 60 memory_limit: 640M max_input_time: 0 upload_max_filesize: 300M php_post_max_size: 300M curl_version: 7.52.1 OpenSSL/1.0.2l suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.32-log client_version: mysqlnd 7.4.15 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/clients/e5868e975dfb9fab641856a3b3cd3cd0/web/wp-content WP_PLUGIN_DIR: /home/clients/e5868e975dfb9fab641856a3b3cd3cd0/web/wp-content/plugins WP_MAX_MEMORY_LIMIT: 640M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### wp_mail_smtp ### version: 2.6.0 license_key_type: pro debug: Aucune notification de débogage trouvée. db_tables: wp_wpmailsmtp_tasks_meta lite_install_date: Déc 11, 2020 @ 3:28
Hello,
Thank you for keeping in touch with us.
We might need to take a closer look at the settings so we can further investigate your issue.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math again.
I tried to log in to your website but you do seem to be using the two-factor authentication method which requires one to have a code to log in. Could you mind lifting this restriction so we can check into your site and provide further guidance?
We really look forward to helping you.
Thank you.
Hi Brian,
I tried to deactivate the two-factor authentication but I am able to do so. Could you let me know when you connect and I send you the pass-code right away ?
Please have a look as soon as you can. I would like to solve the issue.
Regards,
EnrickMy client has a RankMath pro version so if we can have a great support it will be appreciated.
Enrick
Hello,
Thanks for getting back to us.
As another troubleshooting step could you please make sure that you have selected all the appropriate settings under WordPress Dashboard > Rank Math > General Settings > Analytics?
In case you have not selected the values here, please do so and proceed to do a fresh import of your Google data by following this tutorial: https://rankmath.com/kb/delete-old-analytics-data/
Let us know if that fixes the issue.
Looking forward to hearing from you.
It doesn’t work. Can I have someone looking to this properly ? Thanks.
Hello,
I tried to log in to your website but you do seem to be using the two-factor authentication. Could you please lift this restriction so we can check into your site and provide further guidance?
You can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I am not able to lift this restriction and I am not comfortable to install a plugin in my client configuration. Could you let me know when you are trying to log and I provide the code ? Thanks for your comprehension.
I am loosing patience. Can I have someone looking to it quickly ?
My client has a pro version so I would expect a good service…
Hello,
Please use the PRO account to open a new ticket in the PRO section if you would like this ticket to be prioritized over others:
https://support.rankmath.com/product/rank-math-pro-business/?view=allYou are opening this ticket in the free section and the normal waiting period for replies is up to 24 hours. We are trying our best to offer quicker replies but please do note that you are opening this ticket using a free account in a free section.
We are trying to login right now and getting the 2FA screen:
Can you please share the authentication code?
Or, you can create another account for us with s******@r*********** so you do not need to be online to offer the authorization code and we can generate that from our end.
Thank you.
Here is the code : 73659529
The ticket ‘Statistics not feeding from GSC’ is closed to new replies.