Statistics not feeding from GSC - Support

Resolved Enrick PIERRE de la BRIERE
3 years, 8 months ago

Rank Math free

Hi,

I am an SEO Expert working for https://www.coapta.ch/ which is using the pro version of RankMath. We are struggling to get data from GSC and GA in the dashboard. Everything is well connected but we don’t see data coming in (or very few). Could you have a look ?

Thanks,
Enrick

Viewing 15 replies - 1 through 15 (of 72 total)

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Anas

3 years, 8 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Please follow these steps:

If you are not seeing any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using Google Analytics v4 or Matomo Analytics.

2. Update to the latest version of Rank Math Free & PRO

3. Ensure that you are logged in to your paid account:
rank math member area

4. Disconnect and reconnect your account from inside WordPress:
reconnect rank math account

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

remove rank math app

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
re-create analytics tables

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
reconnect analytics

4. Let the process complete and it might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/
analytics data

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free


### rank-math ###

version: 1.0.58
pro_version: 2.2.0
database_version: 1
plugin_plan: Pro
refresh_token: Le jeton existe
permissions: 
	AdSense: Accordées
	Statistiques: Accordées
	Search Console: Accordées
rank_math_404_logs: Créée
rank_math_redirections: Créée
rank_math_redirections_cache: Créée
rank_math_internal_links: Créée
rank_math_internal_meta: Créée
rank_math_analytics_gsc: N’existe pas
rank_math_analytics_objects: Créée
rank_math_analytics_ga: Créée
rank_math_analytics_adsense: Créée
rank_math_analytics_keyword_manager: Créée

### wp-core ###

version: 5.6.2
site_language: fr_FR
user_language: fr_FR
timezone: Europe/Zurich
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 9
dotorg_communication: true

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: GeneratePress (generatepress)
version: 3.0.2
author: Tom Usborne
author_website: https://tomusborne.com
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, automatic-feed-links, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, custom-logo, menus, editor-style, widgets
theme_path: /home/clients/e5868e975dfb9fab641856a3b3cd3cd0/web/wp-content/themes/generatepress

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.6, author: L’équipe WordPress

### wp-mu-plugins (2) ###

installatron_hide_status_test.php: author: (undefined), version: (undefined)
LearnDash LMS Multisite: version: 1.0.0, author: LearnDash

### wp-plugins-active (37) ###

Admin Columns: version: 4.2.5, author: AdminColumns.com
Asset CleanUp: Page Speed Booster: version: 1.3.7.5, author: Gabe Livan
Calculated Fields Form: version: 1.0.447, author: CodePeople (latest version: 1.0.448)
Category Tag Pages: version: 1.0, author: Marzio Carro
Code Snippets: version: 2.14.0, author: Code Snippets Pro
Conditionally display featured image on singular pages and posts: version: 2.7.0, author: Cyrill Bolliger
Design Upgrade for LearnDash: version: 2.8.2, author: Escape Creative
Elementor: version: 3.1.1, author: Elementor.com
Elementor Pro: version: 3.1.0, author: Elementor.com
Enable Media Replace: version: 3.5.0, author: ShortPixel
Insert Headers and Footers: version: 1.5.0, author: WPBeginner
iThemes Security Pro: version: 6.8.3, author: iThemes
Lead Forensics: version: 3.3.7, author: Lead Forensics
LearnDash LMS: version: 3.3.0.3, author: LearnDash
LearnDash LMS - Course Grid: version: 1.7.0, author: LearnDash
LearnDash LMS - Elementor: version: 1.0.3, author: LearnDash
LearnDash LMS - Notifications: version: 1.4.0, author: LearnDash
LearnDash LMS - Zapier Integration: version: 2.2.0, author: LearnDash
Lenix Elementor Leads addon: version: 1.8.1, author: Lenix
Quick Featured Images: version: 13.5.5, author: Kybernetik Services
Rank Math SEO: version: 1.0.58, author: Rank Math
Rank Math SEO PRO: version: 2.2.0, author: Rank Math
Relevanssi: version: 4.11.0, author: Mikko Saari (latest version: 4.12.2)
Rewrite Rules Inspector: version: 1.2.1, author: Daniel Bachhuber, Automattic
SB Welcome Email Editor: version: 4.9.2, author: Sean Barton
Scheduled Post Trigger: version: 3.0, author: Jennifer Moss - Moss Web Works
ShortPixel Image Optimizer: version: 4.21.1, author: ShortPixel
SpeakPipe - Voicemail for Websites: version: 0.2, author: SpeakPipe Team
Subscribers.com: version: 1.5.2, author: Subscribers.com
Ultimate Member: version: 2.1.15, author: Ultimate Member
Uncanny Toolkit for LearnDash: version: 3.4.2, author: Uncanny Owl
UpdraftPlus - Backup/Restore: version: 1.16.47, author: UpdraftPlus.Com, DavidAnderson
Visualizer: Tables and Charts for WordPress: version: 3.4.11, author: Themeisle
Webcraftic Local Google Analytics: version: 3.1.3, author: Webcraftic <w******************@g********>
WP Mail SMTP: version: 2.6.0, author: WPForms
WP Rocket: version: 3.8.5, author: WP Media
Zapier for WordPress: version: 1.0.2, author: Zapier

### wp-plugins-inactive (1) ###

Classic Editor: version: 1.6, author: WordPress Contributors

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1673
imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2019-12-29 http://www.imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 300M
upload_max_filesize: 300M
max_effective_size: 300 Mo
max_file_uploads: 100
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 251 Go
	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 251 Go
	imagick::RESOURCETYPE_MEMORY: 125 Go
	imagick::RESOURCETYPE_THREAD: 24
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 4.9.0-0.bpo.12-amd64 x86_64
httpd_software: Apache
php_version: 7.4.15 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 60
memory_limit: 640M
max_input_time: 0
upload_max_filesize: 300M
php_post_max_size: 300M
curl_version: 7.52.1 OpenSSL/1.0.2l
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.32-log
client_version: mysqlnd 7.4.15

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/clients/e5868e975dfb9fab641856a3b3cd3cd0/web/wp-content
WP_PLUGIN_DIR: /home/clients/e5868e975dfb9fab641856a3b3cd3cd0/web/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 640M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wp_mail_smtp ###

version: 2.6.0
license_key_type: pro
debug: Aucune notification de débogage trouvée.
db_tables: wp_wpmailsmtp_tasks_meta
lite_install_date: Déc 11, 2020 @ 3:28

Jeremy

3 years, 8 months ago

Hello,

Thank you for keeping in touch with us.

We might need to take a closer look at the settings so we can further investigate your issue.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Brian

3 years, 8 months ago

Rank Math free

Hello,

Thank you for contacting Rank Math again.

I tried to log in to your website but you do seem to be using the two-factor authentication method which requires one to have a code to log in. Could you mind lifting this restriction so we can check into your site and provide further guidance?

We really look forward to helping you.

Thank you.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

Hi Brian,

I tried to deactivate the two-factor authentication but I am able to do so. Could you let me know when you connect and I send you the pass-code right away ?

Please have a look as soon as you can. I would like to solve the issue.

Regards,
Enrick

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

My client has a RankMath pro version so if we can have a great support it will be appreciated.

Enrick

Miguel

3 years, 8 months ago

Hello,

Thanks for getting back to us.

As another troubleshooting step could you please make sure that you have selected all the appropriate settings under WordPress Dashboard > Rank Math > General Settings > Analytics?
Analytics free settings

In case you have not selected the values here, please do so and proceed to do a fresh import of your Google data by following this tutorial: https://rankmath.com/kb/delete-old-analytics-data/

Let us know if that fixes the issue.

Looking forward to hearing from you.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

It doesn’t work. Can I have someone looking to this properly ? Thanks.

Anas

3 years, 8 months ago

Rank Math business

Hello,

I tried to log in to your website but you do seem to be using the two-factor authentication. Could you please lift this restriction so we can check into your site and provide further guidance?

You can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

Hello,

I am not able to lift this restriction and I am not comfortable to install a plugin in my client configuration. Could you let me know when you are trying to log and I provide the code ? Thanks for your comprehension.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

I am loosing patience. Can I have someone looking to it quickly ?

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

My client has a pro version so I would expect a good service…

Uzair

3 years, 8 months ago

Hello,

Please use the PRO account to open a new ticket in the PRO section if you would like this ticket to be prioritized over others:
https://support.rankmath.com/product/rank-math-pro-business/?view=all

You are opening this ticket in the free section and the normal waiting period for replies is up to 24 hours. We are trying our best to offer quicker replies but please do note that you are opening this ticket using a free account in a free section.

We are trying to login right now and getting the 2FA screen:

Can you please share the authentication code?

Or, you can create another account for us with s******@r*********** so you do not need to be online to offer the authorization code and we can generate that from our end.

Thank you.

Enrick PIERRE de la BRIERE

3 years, 8 months ago

Rank Math free

Here is the code : 73659529

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