Split: your update is messed up

#117695
  • Resolved Ala Moroz

    4 years ago

    Rank Math free

    Have updated php to 7.4
    Have updated RankMath to 1.0.54.1
    Running WordPress 5.6

    Have identical problems on all my domains which have updated to WordPress 5.6.

    Have No problems on domains which are NOT running WordPress 5.6 ( but running RankMath 1.0.54.1)

    To my mind there is obvious incompatibility with WordPress 5.6, but not a thing from you guys on this issue, just the same cookie-cutter advice, upgrade RankMath….

Viewing 1 replies (of 1 total)
  • Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    If you are using the latest version of Rank math and still having this issue, please share a screencast on how to replicate the issue. Yo can use a tool such as https://www.loom.com

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Split: your update is messed up’ is closed to new replies.